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Our Correspondent

The Roads and Transport Authority (RTA) of Dubai has obtained ISO 10014 certificate for developing a leading model of commercial and investment activities across the MENA region, according to a WAM.

Ibrahim Al Haddad, Director of Commercial and Investment, Strategy and Corporate Governance Sector, RTA, said that his organisation was thrilled with this certificate awarded by British Standards Institute (BSI), a global entity known for its transparency and neutrality.

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“The certificate illustrates RTA’s efforts to boost the satisfaction of customers, investors and stakeholders. It also describes RTA’s ability to assess the current practices, carry out effective cost management, adopt scientific planning of existing resources and identify areas of potential improvement,” he said.

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He said that obtaining the ISO certificate required several steps and communication with the BSI to identify and analyse gaps in coordination with the Planning and Corporate Development Department. To close such gaps, it embarked on processing documentation and procedures using its own human resources without consulting any external party. Then it held a series of workshops to familiarise employees with ISO standards. Later, an external auditor did a final check.